Return & Refund

cope and Intent

This Return and Refund Policy applies to all purchases made through the Zarouza.com website.

Contact Information

For questions about returns and refunds, please contact our customer service via:

Email: support@zarouza.com
Phone: +1 858-241-3961
Address: 30 N Gould St #46870, Sheridan, WY 82801, USA

Return Window

Customers in the United States may cancel their purchase and return the product within 30 days of the delivery date, subject to the conditions outlined in this policy.

Return Instructions

Return Notification: To initiate a return, contact our customer service at support@zarouza.com with your order number and the reason for the return.
Return Authorization: After reviewing your request, our customer service team will provide the applicable return instructions.

Packaging and Shipping

Safely pack the item in its original packaging with all applicable labels and tags attached.
Include any return authorization information and supporting documents requested by our customer service team.
Use the return shipping instructions provided by our customer service team.

Return Costs

For Defective Products: There is no cost to the customer when the product is incorrect, damaged during delivery, defective, or otherwise not as described.
For Customer Remorse or Change of Mind: The actual cost of return delivery is the responsibility of the customer. This includes situations where the customer purchased the wrong product, the item does not meet their needs, or they no longer want the item.

Specific Return and Refund Conditions

Returns Due to Change of Mind: You may return a product within 30 days of the delivery date, provided it is unused, undamaged, and in its original packaging.
Defective Goods: If you receive a defective product, contact our customer service for instructions. Zarouza.com will cover the applicable return shipping costs and may provide a replacement or refund after reviewing the issue.
Damaged Goods: If your product arrives damaged, contact our customer service and provide photos of the damage within 48 hours of receipt. We will assess the situation and arrange the appropriate resolution.
Incorrect Product Received: If you receive an incorrect product, contact us so we can arrange the return and provide the correct product where applicable.
Product Never Arrived: If your order does not arrive, contact our customer service so we can initiate an investigation with the shipping carrier. If the package cannot be located, we may provide a replacement or refund.
Cancellation After Order: Orders may be canceled before they are shipped. Once an order has been shipped, the customer must follow the return procedure after receiving the product.

Policy for Damaged or Defective Goods

Upon receiving a damaged or defective product, contact our customer service within 48 hours and provide photos showing the issue. After reviewing the case, Zarouza.com may provide a replacement or full refund where applicable.

Policy for Non-Damaged Goods

If you change your mind, you may return an unused and undamaged product within 30 days of the delivery date, provided it remains in its original packaging and meets the return conditions.

Timelines

Return Window: Returns must be requested within 30 days of the delivery date.
Return Processing: After receiving and inspecting the returned item, we will process an approved refund within 7 business days.
Refund Conditions: Refunds for standard returns are subject to the product being unused, undamaged, and in its original packaging. Refunds for defective or incorrectly delivered products are subject to inspection.
Refund Period: Once approved, refunds are processed within up to 7 business days.
Refund Method: Refunds are issued to the original payment method used for the purchase.

Exceptions to the Return Policy

The following products cannot be returned:

Custom or personalized items.
Hygiene products, such as socks or underwear, unless they are unopened and unused.

Return Address

Return instructions and the applicable return address will be provided by our customer service team after the return request has been reviewed.

Shipping Method and Costs

Shipping Method: DHL with Track & Trace, or another suitable shipping carrier selected for the order.
Restocking Fees: $0. Zarouza.com does not charge a restocking fee for eligible returns.