Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

Countries: We currently ship within the United States.
Future Expansion: Expansion to other shipping areas is being considered.

SHIPPING COSTS

Within the United States: Free shipping on all orders.
No Hidden Fees: All applicable costs are clearly stated at checkout.

ORDER PROCESSING TIME

Processing Time: Orders are processed within 1–2 business days, Monday to Friday.
Last Order Time: 10:00 PM Central Standard Time (Chicago).
Weekend Orders: Orders placed on weekends are processed the next business day.

TRANSIT TIME

Estimated Delivery Time: 7–14business days.
Business Days: Shipments occur Monday to Friday.
Notes: Delivery times are estimates and may vary due to external factors such as weather conditions, carrier delays, and transportation issues.
Total Delivery Time: It will take approximately 8–16 business days to receive your order.

SHIPPING PROCESS

Reliable Courier Services: We ship orders using reliable courier services, including DHL and FedEx.
Insured Shipments: All shipments are insured. Please contact our customer service team in case of loss or damage during transit.
Eco-Friendly Packaging: We strive to use sustainable packaging materials whenever possible to minimize our ecological footprint.

TRACKING INSTRUCTIONS

Tracking Information: After your order has been shipped, you will receive an email containing the tracking information, including the shipping company and tracking number.
Track Your Order: You can track your order through our tracking page by entering your tracking number: Track Your Order
Questions: For any questions regarding your shipment or tracking information, please contact our support team through our Contact Form or email us at support@zarouza.com.

MISSING ITEMS PROCEDURE

Reporting Missing Items: If an item is missing from your order, please contact our customer service team within 7 days of receiving your package via support@zarouza.com.
Resolution: We will review the issue and work to resolve it as soon as possible by providing a replacement item or offering a refund, where applicable.

DAMAGED OR INCORRECT ITEMS

Reporting Damage: If your order arrives damaged, incorrect, or defective, please contact our customer service team as soon as possible.
Resolution: Once the issue is reviewed and confirmed, Zarouza will cover the applicable return shipping costs for defective, damaged, or incorrectly shipped products.

RETURN POLICY

Returns: Returns are accepted within 30 days of the delivery date.
Conditions for Returns: Items must be unused, undamaged, and returned in their original packaging and condition.
Personalized Items: Personalized items cannot be returned.
Return Authorization: Customers should contact customer service before sending a return to receive the appropriate return instructions.
Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective, damaged, incorrect, or not as described. In such cases, Zarouza will cover the applicable return shipping costs.
Refund: Approved refunds are processed within 7 business days after the returned item has been received and inspected and are issued to the original payment method.

RESTOCKING FEE

No Restocking Fee: Zarouza does not charge a restocking fee for eligible returns.

RETURN DELIVERY COSTS

For Defective Products: No cost to the customer when the product is defective, damaged during delivery, incorrectly shipped, or otherwise not as described.
For Customer Remorse: The actual cost of return delivery will be the responsibility of the customer. This includes situations where the customer purchased the wrong product, the item does not meet their needs, or they simply no longer want the item.